Terms of use

1. Overview:

  • Policy on Terms and Conditions of Service Use Privacy Policy website https://VENDERGAME.COM, hereinafter referred to as " VENDERGAME.COM", applies when you use VENDERGAME's services. (hereinafter referred to as "Using VENDERGAME.COM").

  • You need to read and agree to all the provisions of this Policy before using VENDERGAME.COM, to understand your rights and obligations when using VENDERGAME.COM. When using VENDERGAME.COM, it means that the Customer has completely voluntarily agreed to all the provisions of this Policy.

  • This Policy consists of eight (8) Articles. The main and subheadings in this Policy are for reference only and are not limited in scope.

2. Change content:

VENDERGAME.COM may amend this Policy at any time.

  • Changes in the Policy will be posted on the VENDERGAME.COM website at least fourteen (14) days before the effective date (effective date).

  • If you do not agree with the changes, you can terminate the use of VENDERGAME.COM, or send a written objection to VENDERGAME.COM before the effective date. If you do not take any action, it means that you agree to the changes.

  • In case VENDERGAME.COM does not accept the written objection of the Customer, on the effective date this cooperation agreement is automatically terminated.

CONTENT OF POLICY

Article 1: Collecting user information.

We collect your information for the purpose of providing the best service. From customizing and navigating information according to users' habits and preferences to upgrading functions and services, supporting customers to transact quickly, safely and conveniently.

We collect information in 2 ways:

  • Information you provide to us: When you purchase our services, we ask you to fill in the following information:

    + Email information, phone number, address.

    + Financial information such as bank account number, debit or credit card number, etc. to connect payment with the bank.

  • Information collected through your use of our services. Through Google Analytics, a data analysis service provided by Google, Inc. (hereinafter referred to as “Google”) we will collect information about IP address, age, gender, interests and number of interactions with the number of times the ad appears, the article and the time of customers on website https://VENDERGAME.COM. Google Analytics uses cookies - which are text files placed on your computer to help the website analyze how users visit the web. Information aggregated from cookies will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your web usage, compile reports on web activities for web operators and provide other services related to internet activities and internet usage. Google may also transfer this information to third parties as required by law or to third parties that process information on Google's behalf. Google will not combine your IP address with any other data that Google holds. You may refuse to use cookies by selecting the appropriate settings on your browser, however note that this will prevent you from using the full functionality of the website. By using this website, you consent to Google processing data about you in the manner and for the purposes set out above.

Article 2: Commitment to confidentiality of customers' personal information.

We take appropriate technical and security measures to prevent unauthorized or unlawful access or loss or destruction or damage to your information. When we collect data on the web, we collect your personal details on a secure server. We use firewalls to ensure server security. When collecting electronic payment card details, we use encryption using Secure Socket Layer (SSL). When we cannot guarantee 100% security, SSL makes it difficult for hackers to decrypt your information. You should not send full credit or debit card details unencrypted to us. We maintain physical and electronic safeguards in connection with the collection, storage and disclosure of your information. Our secure procedures mean that we may sometimes ask for proof before disclosing personal information to you.

We advise you not to give your payment details to anyone by email, we are not responsible for any loss you may incur in exchanging your information. customers via internet or email.

You absolutely do not use any program, tool or other form to interfere with the system or change the data structure. It is strictly forbidden to distribute, propagate or encourage any activities to interfere, destroy or infiltrate the data of the website system. Any violation will be stripped of all rights and will be prosecuted before the law if necessary.

All transaction information will be kept confidential, but in case of request by law enforcement, we will be forced to provide this information to law enforcement agencies.

The terms, conditions and contents of this website are governed by the laws of Brazil and reviewed by the courts of Brazil.

Article 3: Intellectual Property Rights and Security at VENDERGAME.COM.

3.1. Customers commit to:

  1. Respect the intellectual property rights of VENDERGAME.COM and other products and services of VENDERGAME.COM. Do not arbitrarily change or copy the name, image, phone number and components related to the brand of VENDERGAME.COM products. at any place.

  2. Cooperate and provide information at the request of VENDERGAME.COM during the investigation of suspected cases of illegality, fraud or violation of VENDERGAME.COM's regulations.

  3. Strictly follow the safety instructions of VENDERGAME.COM, keep your payment information confidential and take responsibility for any loss caused by information leakage from your side.

3.2. Notice to Customers:

  1. You agree that VENDERGAME.COM may send notices to you by posting a notice on the website https://VENDERGAME.COM or sending an email to your email address or phone number. provided. You may receive a notification/email or SMS from us when there are events that need to be notified to you.

  2. If these notices are sent via email, we default that the Customer will receive the information after two (02) working days from the time the letter is sent. If such notices are sent by SMS, we default that customers will receive them within 02 days after posting such notices on the website.

  3. You can notify us not to receive email / SMS from us by responding to our contact information in section 3.4 of this agreement.

3.3. Contact customers:

By providing a phone number (mobile and/or landline) when using VENDERGAME.COM. You have agreed to allow VENDERGAME.COM to send SMS/MMS messages or make phone calls to your phone number to introduce, advise, support or inform or promote VENDERGAME.COM

3.4. Contact information of VENDERGAME.COM

In addition to the methods of direct contact with the support department posted on the website by VENDERGAME.COM on the website https://VENDERGAME.COM, customers can contact or send documents to VENDERGAME.COM's address according to information such as after:

Article 4: Terms of Responsibility & Benefits.

4.1. Responsibility of the Customer.

a) When using VENDERGAME.COM, you will always be responsible for all transactions originating from you (email receipt, phone number, payment account, network system you are using) ...). You may be required to indemnify VENDERGAME.COM and/or other users or related third parties if you violate this User Policy or if you cause loss or damage to VENDERGAME.COM, to other users or related third parties.

b) In case VENDERGAME.COM deducts money from your account (bank account, bank account, credit card, ...) to refund money to another account, if your account balance You at that time are not enough for the transaction, VENDERGAME.COM may record your respective account and you will be required by VENDERGAME.COM to Top-up your respective account. Customer to compensate for the amount that was recorded. If you fail to do so on time, VENDERGAME.COM may sue you in Court in accordance with the Laws of Vietnam.

4.2. Rights of VENDERGAME.COM.

If VENDERGAME.COM has reason to believe that you are in violation of the Restricted Activities, VENDERGAME.COM will do its best to protect VENDERGAME.COM and/or other users or third parties involved. The actions we may take include (but are not limited to these):

a) VENDERGAME.COM may suspend or limit your access to the service;

b) VENDERGAME.COM may have incorrect updates because such information is provided by you to VENDERGAME.COM

c) VENDERGAME.COM may also refuse to provide services to you;

d) If you have a complaint, dispute, request for a refund… VENDERGAME.COM may hold/freeze the amount you have paid to VENDERGAME.COM in your account until the date of payment. whether the matter is resolved in accordance with this Policy;

e) VENDERGAME.COM may use the provisions of the Laws of the Socialist Republic of Vietnam to apply to you.

Article 5: Error & Incident Handling Terms.

5.1. Error detection or invalid/correct transaction:

When you have a transaction on VENDERGAME.COM, we will send an email to notify you via the email you provide. If you have reason to believe that there is a problem with your account, please notify VENDERGAME.COM immediately when:

a) There is an incorrect transaction notice.

b) There is an invalid transaction sent to your account.

c) There is invalid access to your account.

5.2. Error message or invalid/incorrect transaction to VENDERGAME.COM:

Notify VENDERGAME.COM if you believe that your transaction has an error / problem or there is an invalid / correct transaction in your account, please use one of the methods Contact VENDERGAME.COM as follows:

a) Call Complaint to VENDERGAME.COM hotline: 08.6969.3000 VND

b) Chat online with VENDERGAME.COM support staff through chat box integrated on VENDERGAME.COM website

You must give notice to VENDERGAME.COM within twenty-four (24) working hours from the time you discover the error or problem.

5.3. Reviewing and processing your notices:

VENDERGAME.COM will send notice of investigation results on these cases within ten (10) working days after VENDERGAME.COM receives your notice (or 20 working days for completed Transactions). wall). If the error belongs to VENDERGAME.COM – We will fix it immediately. However, when more time is needed, VENDERGAME.COM may take up to ninety (90) days to review claims for transactions completed or outside Vietnam.

5.4. Error Handling and Limitations:

VENDERGAME.COM detects that the transaction process is faulty from VENDERGAME.COM, we will fix the error. If an error occurs as a result, the amount you receive is less than the actual amount of the transaction, we will compensate you. If an error occurs and you receive a refund that is more than the actual amount, we will deduct the excess amount on your next transaction, or via your bank account. if possible.

b) If an error occurs when the transactions have not been completed, we will handle your error case within 10 days of receiving your feedback. We will ask if you want to continue using the service. If you answer “No”. We will notify the bank where your account is opened to refund your account within the next 3-5 working days from the date you notify (excluding weekends and holidays). In case the customer answers: "want to continue to perform the service", we will provide the service that the customer has ordered/purchased within 48 working hours.

c) If an error occurs when the transaction has been completed. We will handle your fault within 20 working days. However, when more time is needed, VENDERGAME.COM may take up to ninety (90) days to review claims for transactions completed or outside Vietnam. In this case, we will review and return the results to the customer. If the error of VENDERGAME.COM, we will return the new service to the customer, or refund the customer to the corresponding account (For example, in case of returning the used card code before the time we pay). services for customers.)

d) If an error occurs and as a result transactions are not executed or with the incorrect amount, VENDERGAME.COM will be responsible for the damages suffered by the Customer, except for the following cases: caused: ;

  1. The error is not caused by VENDERGAME.COM;

  2. Customer's account balance (Bank account, credit card,...) does not have enough money to make a transaction;

  3. VENDERGAME.COM's system does not work well and the Customer "knows" about this when conducting the transaction;

  4. Not responsible after handing over the service/product (game card code, phone, etc.), we will not be responsible for ensuring the security of card information. All use of the above card after the time of card payment. VENDERGAME.COM will not be held responsible.

  5. Due to internet connection: Due to transmission line error, magnetic connection error, fiber optic cable break, network break.... due to transmission errors that VENDERGAME.COM could not intervene.

  6. Due to the Bank's money custody policy, the transaction censorship policy from the banking system, the Customer's account or the connection between VENDERGAME.COM and the banks that Customers choose to pay;

  7. Force majeure as stated in Article 6 of this Policy.

Article 6: Cases of force majeure.

VENDERGAME.COM reserves the right to be disclaimed from all responsibility for the performance of this Policy in the event of obstruction or obstruction by fire, flood, earthquake or other natural disaster. Or due to a strike, strike, war, riot, or any similar situation beyond the control of VENDERGAME.COM. If VENDERGAME.COM is unable to perform its obligations to the Customer due to any of the above reasons or any similar event. VENDERGAME.COM will attempt to notify you of the event that has occurred and our actions.

Article 7: Restricted actions.

When using VENDERGAME.COM, you will not be able to:

  1. Violate this Policy and/or all other policies/regulations that you have agreed to with VENDERGAME.COM

  2. Infringement of copyright, patent, trade secret or other intellectual property rights of VENDERGAME.COM and related third parties;

  3. Acts of a disparaging, defamatory, libelous, threatening or harassing nature;

  4. Providing false or misleading information;

  5. Sending or receiving funds that, according to VENDERGAME.COM, are illegal funds or may be called "Black Money";

  6. Refuse to cooperate in investigation, or fail to provide information at the request of VENDERGAME.COM

  7. Managing an account connected to another account violates one of the actions restricted in this section;

  8. Using the VENDERGAME.COM service in a way that intentionally creates disputes, claims, or claims.

  9. Disclose other users' information to third parties or use the information for marketing/promotional purposes that you not yet authorized;

  10. There are actions that exceed the limit or transfer invalid orders to the system of VENDERGAME.COM

  11. Distributing viruses, Trojans, worms or other harmful computer programs that interfere with, cheat or affect the systems, data or information of other users and/or of VENDERGAME.COM

  12. Use any type of robot, spider, other automatic or manual devices to monitor or copy the website of VENDERGAME.COM without our permission;

  13. Using equipment and software to overcome (or circumvent) the measures established by VENDERGAME.COM to ensure system safety of VENDERGAME.COM

  14. The act of disconnecting VENDERGAME.COM from your internet service provider or other providers;

Article 8: Disputes with VENDERGAME.COM.

Our mission is to always listen, learn and draw experience to increasingly provide customers with the best services at competitive prices and try to satisfy customers by doing it well. Therefore, if there is any dispute between you and VENDERGAME.COM, please first contact VENDERGAME.COM Customer Care by one of the following methods. :

a) Chat online with VENDERGAME.COM support staff through chat box integrated on VENDERGAME.COM website

* Note: VENDERGAME.COM staff work from 8:30 a.m. to 6:30 p.m. Monday to Friday, Saturday from 8:00 a.m. to 12:00 p.m.; Saturday afternoon and Sundays off.

Law and Court for Disputes:

The Customer agrees that all disputes, if any, between the Customer and VENDERGAME.COM, if not resolved through agreement or negotiation between the two parties, will be brought to court for settlement in accordance with the Laws of Brazil.

Inappropriate dispute:

All claims made by the Customer against VENDERGAME.COM will be dealt with in accordance with this Policy. Claims to the contrary to this Policy will be considered inappropriate litigation/disputes and a violation of this Policy. And through VENDERGAME.COM's notice of inappropriate litigation/dispute sent to you, you have failed to request dispute resolution with VENDERGAME.COM

Never give up:

With all due respect to our customers, we believe that the failure to resolve disputes between you and VENDERGAME.COM will not affect other related work when you use the service belong to

No guarantee:

a) We do not guarantee safety for matters beyond the control of VENDERGAME.COM

b) VENDERGAME.COM does not guarantee a continuous, uninterrupted connection when you access and use our services because VENDERGAME.COM depends on many factors beyond our control such as network infrastructure of internet service providers, transmission line providers, etc.

• Note: When using VENDERGAME.COM, it means that the Customer has completely voluntarily agreed to all the provisions of this Policy.

On behalf of the Board of Directors of VENDERGAME.COM

Customer care department